Care, Maintenance and Warranty

Here at reywd, we make every effort to create a quality premium product that will last a lifetime.

We do however use natural materials in our product that may have natural variations and require a little TLC to keeps it at its best.

Scribble is an outdoor product that will be exposed to our climate and will weather over time due to exposure to the elements. This is not a fault.

Warranty

If your piece has a manufacturer’s fault, under the Australian Consumer Law you are entitled to a replacement or refund. Returns or exchanges are not accepted if you simply change your mind.

The warranty does not cover corrosion originating from scratches or abrasions that result from general wear and tear.

Our warranty does not cover damage from mishandling, misuse, physical or chemical abuse, by not following proper care and maintenance instructions, accidental damage, damage from chipping, cracking, impact damage or breaking due to customer misuse.

Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, reywd cannot guarantee this decorative finish against scratching, scuffing, chipping, fading or corrosion and as a result of direct use in harsh seafront locations.

The Warranty covers the cost involved to repair or replace your Scribble but it excludes any transport or shipping costs. 

Care and Maintenance

Corten Steel Roof

The Corten steel roof will naturally oxidise over time (see FAQs). This is a design feature and not a fault.

The warranty does not cover minor corrosion spots at weld joins (if applicable). These do not affect the structural integrity of the product and are a natural outcome of the material used (steel).

Timber Perch

Each Scribble is handcrafted. With the use of natural material of timber, variations should be expected and no two pieces are ever the same. We will do our best to match timber colour and textures but naturally occurring variations may occur and exact matches cannot be guaranteed.

This is a product that will be used outdoors and the timber will weather to a grey colour. This is normal and not a fault.

To keep your Scribble at its best and comply with warranty requirements, cleaning and maintenance of timbers is required.

Every three to six months surface clean your Scribble, washing the surfaces thoroughly with clean water to remove dust, grime and bird droppings. While not required, should you choose to, you can apply hardwood timber oil to the perch when the timber is dry.

The warranty does not cover fading or natural ageing of the timber, cracking of the timber, non-structural defects in the timber, naturally occurring timber features, surface or lack of maintenance leading to an acceleration of any of these issues. These rails are a natural hardwood that when left alone to age and weather, will emulate the birds' natural environment - cracks and all. 

Seed tray

Powder coat is a decorative finish suitable for outdoor use. While it assists with metal protection, it is not a corrosion protection in its own right. The seed tray is made from 304 grade stainless steel which is then powder-coated to apply colour and make the surface resistant and suitable for use in exterior environments.

There may be some minor discolouration resulting from the oxidisation of the rolled Corten roof onto the seed tray. This is normal and does not affect the structural integrity of the product and is not covered by warranty.

The warranty does not apply to normal wear and tear or natural fading of the materials used due to exposure to the weather elements.

The warranty does not apply to any variances in colour or shade.